A refund has make for the customer, but why there is still outstanding balance?

In the event of customer refund of service, there might be an outstanding due created when the service first purchase. The outstanding due will no longer valid and need to waive off.

At the Sale Ticket, select the service to refund. Under the Ticket Due, it will show the outstanding balance due of the affected ticket .

prepaid refund outstanding

Check out the Sale Ticket to refund the customer.

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  1. At Payment, select the affected ticket with balance due, under the Waive, key in the amount to contra off the balance.
  2. Select the Tick, when done.
  3. Select Pay to waive off the outstanding.

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