How to process refund / return for a prepaid item?

At the Sale Ticket, select the Customer who will like to refund his/her Prepaid.

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At the bottom of the Sale Ticket, select REFUND PREPAID.

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At the REFUND PREPAID, this will show all the prepaid services that this customer is having.

  1. Check and under Refund, enter the QTY of services to redeem.
  2. Under Value, enter the amount to be refund.
  3. Select ADD & CLOSE when done.

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The Sale Ticket item line will show the service for refund.

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Related: A refund has made for the customer, but why there is still outstanding balance?

Related: How to make payment to previous balance due?

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